Thursday, March 13, 2014

Time Warner Cable: More Of
The Same Old Customer Abuse Strategy


Time Warner Cable is back at it again! 
'Screw thy customer' is their mantra.
And again the customers have told TWC to take their abuse and stuff it:

$5 discount to give up unlimited data? Time Warner Cable customers say “no”
30GB data meters not appealing, nearly all customers reject them.
by Jon Brodkin - Mar 13 2014, 2:05pm EDT, Ars Technica
Time Warner Cable has been offering customers $5 monthly discounts in exchange for giving up unlimited data for the last couple of years, but almost no one has taken the company up on its offer.
. . .
"I guess about two years ago we rolled out a 5GB-a-month service. Since then, roughly six months ago, we rolled out a 30GB-a-month service across the entire footprint, and if you buy that service you can save about five bucks a month off the unlimited product," Marcus said.
. . .
The good news, Marcus said, is "we plan to offer unlimited for as far out as we can possibly see. I think that the concept of 'use more pay more, use less pay less,' is an important principle to establish. So notwithstanding the low uptake of usage-based tiers, I think it's a very important component of our overall pricing philosophy."
IOW: If at first you don't succeed, screw, screw again.

If the Comcast purchase of worthless Time Warner Cable succeeds, I see NO improvements on the horizon. Instead, everyone expects THROTTLING of bandwidth, without customer consent, to be the next big step in CUSTOMER ABUSE.

And #MyStupidGovernment won't do a thing to stop it. (In case you didn't know, Mr. Obama appointed at lobbyist for the media industry to head the FCC. It's all out war against We The People).


F**K Time Warner Cable @ Facebook

Wednesday, January 15, 2014

Hope For Lousy Time Warner Cable?
Please buy them Charter Communications,
and fix their wagon good!


As a long-time Time Warner Cable victim, I could not be more pleased to hear that Charter Communications wants to buy them and treat that lousy company as a 'turnaround project'. As the single worst company with whom I have ever had to deal, I can't imagine Charter Communications could do anything to make TWC worse. The result of their influence can only be for the better.

Here's one of the relevant articles:

Charter calls TW Cable a 'turnaround project'
… Time Warner Cable Inc. (TWC) is rapidly losing customers for key services such as video, voice and even Internet. 
"This negative momentum isn't simply the result of their operating plan over the last year. It is the failed plan over the past half-decade," said Charter's chief operating officer, John Bickham, in a conference call with analysts.
Not just the past half-decade! I'd estimate the last FULL decade.

Charter Communications has plans to actually make TWC all digital, as opposed to the vaporware TWC promise to go all digital in 2013. CC also plans on providing wider Internet bandwidth. Hopefully, my friends in Denmark won't taunt me any more over their incredibly better bandwidth relative to the the crap TWC offers for exorbitant prices.

In this case I'd estimate that CHANGE is indeed GOOD, as in For The Better. It couldn't get much worse than the lousy service TWC foists on us now. What an awful, customer-abusing, self-destructive company.

[Oh and PSSST, Charter Communications! A hint: Fire ALL of TWC's management. You'll be glad you did. I know I will!]